Refund Policy

What if my item(s) do not fit

If the items you have ordered are too big or too small, you can return them in their original condition and packaging within 21 days of delivery for a refund. In this instance, you are liable to cover the postage cost of returning the item(s) to us. 

Please note if the item is returned due being too big or too small we are unable to refund the initial postage cost.

Should you require another size, we would advise you to place a separate order online as this will ensure the fastest delivery time. Please remember, all orders received are made to order as we carry plain stocks and then embroider or print the school logo as required. 

Please see further return instructions below.

How to return your item(s)

Please return the item using the delivery note included with your order and indicate the reason for return. Please return the parcel at the Post Office (you will incur a small fee) and send it to this address: Footprint Promotions Ltd, Unit 9 Heads of the Valley Industrial Estate, Rhymney, Tredegar, NP22 5RL.

You MUST include the delivery note with the item(s) you are returning. Without the delivery note, we are unable to identify who the return is from and process a refund.

Take your parcel to the Post Office and ask for a proof of posting receipt. Keep your proof of postage receipts in a safe place as we cannot be held responsible for items that fail to reach us. 

We will notify you via email when we have processed your refund which may take up to 5 working days to appear in your bank account. This may take up to 10 working days from when the item(s) have been received by us. Where you have paid by credit / debit card, refunds will be made to the card used.